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Privacy and cookies

Privacy and cookies

The Story Museum is committed to protecting the personal information of all visitors to this web site. We recognise our obligation to keep personal information secure and believe it is important for you to know how we treat information about you.

the information we collect

Users of our website can visit without revealing their identity or providing information about themselves.

We collect information directly from users when they voluntarily submit their personal information to us. At certain parts of our web site, we provide the opportunity for users to makes purchases of goods and services, join a mailing list and request information.

When this sort of information is collected we will provide the reason for collection and how the information will be used. We reserve the right to add to this list of opportunities available to our users to interact with us. It is completely up to users whether or not to provide us with their personal information.

A ‘cookie’ is a small text file which collects browser information. Although presently cookies only collect demographic data and not personal information of users, The Story Museum reserves the right to use cookies in others ways in the future.

our use of collected information

Generally, visitors to our website are informed of the intended use for their personal information at the time of collection. Normally, personal information provided or collected is used to complete purchase of goods and services, and to respond to enquiries.

In accordance with the Privacy and Electronic Communications Regulations (PECR) we may from time to time send you emails based on your past booking history. We will always give you the opportunity to opt out of any such emails in the future. In addition we give users the opportunity to opt in to a range of mailing preferences. You may update your mailing preferences at any time by logging into your account page or by clicking on the unsubscribe link on our email newsletters.

We do not sell or share visitor data with third parties, unless we have obtained your explicit consent to do so eg we may ask you if you would like to give your consent to receive marketing materials from a visiting company if you have booked tickets for an appearance by them at The Story Museum.

We also share anonymised visitor information (eg attendance figures) with our major funders as part of our funding agreements.

keeping collected information secure

The Story Museum maintains strict physical, electronic and administrative safeguards to protect user’s personal information from unauthorised or inappropriate access. Workers, affiliates and business partners who misuse a user’s personal information are subject to legal or disciplinary actions.

third party

The website contains payment and booking iFrames owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we recommend that you review them. They will govern the use of personal information you submit or are collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

access to your account and the personal information stored by us

You can access your account on our webpages any time by following the screen prompts. Once logged in, you can update your personal information and change your preferences. You may also contact us direct by calling 01865 807600 or emailing tickets@storymuseum.org.uk to request that your details be updated or to amend your communications preferences.

The Story Museum is registered under and complies with the provisions of the Data Protection Act 1998. Our Data Protection and Privacy policy can be viewed here.



Last reviewed 20 March 2018