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Plan Your Visit

Access & Virtual Tour

Virtual Tour

Download a Visual Story of The Story Museum

  • VISUAL STORY 2022 PDF (4.326 MB)
    Download

Frequently Asked Questions

  • Do I need to book in advance?
    We recommend booking in advance. All our entry tickets are for timed slots and we ask visitors to arrive in good time so that they are ready to start their experience at the time specified on their tickets.
  • What are your opening times?
    Term Time

    Monday: CLOSED
    Tuesdays - Fridays: 09:30 - 16:30
    Saturdays & Sundays: 09:30 - 17:30
    School Holidays*

    Daily: 09:30 - 17:30
    *Oxfordshire state school holiday dates

    We are OPEN on Bank holiday Monday 2 May 2022
    The Museum Galleries will be CLOSED on Saturday 28 and Sunday 29 May due to The Phoenix Comic Fest. Small Worlds, City of Stories, the shop and cafe will be open as normal.
  • What steps have you taken to keep your staff and visitors safe?
    We have carried out a full risk assessment of our site
    We have introduced new enhanced cleaning procedures
    We have installed additional hand washing and hand sanitising facilities for our visitors
    We have installed screens at payment points in the café and shop
    Our ground floor Galleries have an air circulation system that ventilates the spaces with fresh air every 10 minutes.
  • Will I have to wear a mask during my visit?
    In line with Government guidance, visitors are no longer be required to wear masks. However we ask visitors to respect the fact that some of our staff and visitors may feel more comfortable continuing to wear masks.
  • What happens when I arrive?
    We ask visitors to arrive through the large gates on Pembroke Street where a member of our Visitor Services Team will be on hand to give you a warm welcome. At quieter periods you may be asked to enter via the shop where your tickets will be checked.Visitors with access needs may want to scroll down to read more about accessibility or to download our visual story.
  • Do I need to print out my ticket?
    One of our Visitor Services Team will be greeting people in the courtyard and checking tickets when you arrive or you will have your ticket checked in the shop at quieter periods. You can either print out your ticket at home or show it on your phone or other handheld device when you arrive. When you have shown your ticket you will be given a Sticket (disposable wristband) to put on.
  • What happens if I miss my timed entry slot?
    To help manage numbers on site, we have introduced timed tickets for all our experiences. Please aim to arrive at least 10 minutes before the time on your ticket to allow time for ticket checking and cloakroom visits. It is your responsibility to arrive on time - if you miss the entry time on your ticket we will do our best to find an alternative time slot but this may not be possible at busy periods. Please refer to our Terms and Conditions for more information.
  • What happens if I'm unwell and can't visit or my plans change?
    If you have tickets for the Museum Galleries, Small Worlds or City of Stories and are unable to visit as you originally planned then as long as you give us a minimum of 48 hours notice before the start time of your ticket, we will try to rebook your tickets. We are unable to refund tickets for events, courses or workshops. Please refer to our Terms and Conditions for more information.
  • Will the shop and café be open? Can I pay by cash?
    Our shop and café are both open. Please note that we are only accepting contactless payment in our shop and café.
  • Will I be able to bring my own food and drink?
    No. We ask visitors not to bring their own food or drink on site.
  • How is the building ventilated?
    Our ground floor Galleries have an air circulation system that ventilates the spaces with fresh air every 10 minutes.
  • Where can I find out what's on when I visit?
    Full details of our events programme can be found in the What’s on Section of the website which is searchable by date.
  • Do I have to book in advance?
    We advise you to book tickets in advance via our website or via telephone through the Box Office. Booking in advance helps reduce queuing, as well as avoiding disappointment if an event or activity is sold out.
  • Are group visits allowed? Why can’t I book as many tickets as I want on your website?
    Tickets for the Galleries are currently limited to a maximum of 8 tickets per entry slots. If you are a larger group please call our Box Office on 01865 807600 and we will be happy to take your booking over the phone and discuss the best way to accommodate your group.
  • Why are there no ticket discounts for families or different ticket prices for adults and children?
    We aim to keep our ticket prices as affordable as possible and we are confident that this represents good value for money as our Galleries and family events are designed for all ages to enjoy and we encourage adults to join in with their children during a visit. Under 1s do not need a ticket. We also offer bursary places and reduced price tickets for families taking part in our wider community project work.
  • Can schools visit the Museum?
    School visits to the Museum, teacher CPD and our popular outreach work in schools are all available to book through our Learning Team. Further information on our schools offer is available on the schools page on the website.
  • What happens if I have a Story Pass?
    Just call the Box Office on 01865 907600 to book your tickets or book online and your tickets will be discounted at the final checkout process. If you want to book additional Galleries or Small Worlds tickets please call the Box Office.
  • What if I can’t visit the Museum?
    We appreciate that not everyone can visit Oxford to see our most unusual Museum. You can find plenty of story content online via our 1001 Stories website which features stories from our collection. You may also like to subscribe to our YouTube channel which hosts a range of author interviews and activities.
  • Why am I having problems getting through to anyone on the phone?
    At busy periods and at weekends it is not always possible to have someone available to answer the phone. Please feel free to email the Box Office and leave a name and number so that we can call you back at a convenient time.
  • Where can I park in Oxford?
    Parking in Oxford can be tricky but we appreciate that at the moment Government Guidance is to avoid the use of public transport if possible. Details of City Centre car parks can be found in the ‘Getting here’ section of the website. Both the Redbridge and Seacourt Park and Ride car parks are within a 30 minute walk of the Museum.

    Disabled visitors showing both parts of the Blue Badge may park for free in any of the on-street parking spaces. There are 90 Disabled Parking Bays around Oxford and there is also allocated parking on level 4 of the Westgate car park and at the Park & Ride car parks. For information on where to park when displaying a Blue Badge click here.
  • Where can I leave my bicycle?
    To allow easier social distancing on site we have temporarily removed our bicycle parking on site. The nearest bicycle parking to the Museum is at the end of Pembroke Street nearest to the Westgate Centre.
  • Risk Assessment
    The Story Museum has followed the Government’s guidance on managing the risk of Covid-19 and carried our risk assessments for our employees and visitors. A copy of our Five Steps to Safer Working Together certificate is displayed on site.

Access guidance

Buggies
Our buggy park is located in the cloakroom on the ground floor. There are also lockers in the cloakroom - you can purchase a £1 token from the shop.

Wheelchair and Lift Access
All of our spaces are accessible for wheelchair users. There are three lifts on site; the lift in the cloakroom requires staff assistance.

Many of our doors are automatic. There is step-free access to the café via the courtyard.

Wheelchair users can use the first row of our performance space during the shows.

Accessible toilets and Baby Changing Facilities
Accessible toilets and baby changing facilities are located on the ground and first floor of the building. The accessible toilet in the cloakroom on the ground floor also has a shower, a height adjustable bench and a ceiling hoist.

Visitors who are deaf or who have a hearing impairment
Induction loops are provided at service counters and in the performance space. The Whispering Wood experience involves listening to stories through headphones. A transcript of the audio is available in the Portal, as you enter the Whispering Wood.

Visitors who are blind or have a visual impairment
There are some spaces in the Museum that are dark or have dim lighting - please contact us or notify a member of staff if you are concerned. The main lift has audio announcements.

Visitors who are neurodiverse
You can download a visual story to help you plan your visit or take a virtual tour of the building

Guide Dogs
Assistance dogs are welcome on site.

Carer Admission
Any companion or carer to a disabled visitor will be granted free admission to the museum exhibitions and events.

Food and drink
Food and drink is not permitted in our galleries or museum spaces. Our on site café sells a range of food and drink that caters to different dietary needs including gluten free and vegetarian options.

Places to sit down
Seating is available at various spots throughout the galleries. Please ask a member of staff if you need additional seating.

We are here to help
If you have any particular needs or access issues you would like to discuss with us before your visit, please get in touch.

We are here to help

If you have any particular needs or access issues you would like to discuss with us before your visit, please get in touch.

Get In Touch