Our buggy park is located in the cloakroom on the ground floor. There are also lockers in the cloakroom - you can purchase a £1 token from the shop.
Wheelchair and Lift Access
All of our spaces are accessible for wheelchair users. There are three lifts on site; the lift in the cloakroom requires staff assistance.
Many of our doors are automatic. There is step-free access to the café via the courtyard.
Wheelchair users can use the first row of our performance space during the shows.
Accessible toilets and Baby Changing Facilities
Accessible toilets and baby changing facilities are located on the ground and first floor of the
building. The accessible toilet in the cloakroom on the ground floor also has a shower, a height adjustable bench and a ceiling hoist.
Visitors who are deaf or who have a hearing impairment
Induction loops are provided at service counters and in the performance space. The Whispering Wood experience involves listening to stories through headphones. A transcript of the audio is available in the Portal, as you enter the Whispering Wood.
Visitors who are blind or have a visual impairment
There are some spaces in the Museum that are dark or have dim lighting - please contact us or notify a member of staff if you are concerned. The main lift has audio announcements.
Assistance dogs are welcome on site.
Any companion or carer to a disabled visitor will be granted free admission to the museum exhibitions and events.
Food and drink
Food and drink is not permitted in our galleries or museum spaces. Our on site café sells a range of food and drink that caters to different dietary needs including gluten free and vegetarian options.
Places to sit down
Seating is available at various spots throughout the galleries. Please ask a member of staff if you need additional seating.
We are here to help
If you have any particular needs or access issues you would like to discuss with us before your visit, please get in touch.