Vacancies

Visitor Services Duty Manager

Salary: iro £11.80 per hour/£23,000 depending on experience
Contract: Permanent or temporary contract
Hours: Zero or Variable hours. Weekend, Bank Holiday and evening working will be required as part of a shared rota

The Visitor Services Duty Manager will work as a team with the existing Visitor Services Managers to provide a friendly and professional front of house welcome to all our visitors. As a primary duty manager you will be responsible for upholding the quality of the visitor experience across the whole Museum offer and to oversee the management of any operational incidents. This is a very exciting opportunity – no two days will ever be the same - and would suit someone who has previous duty manager experience on the ‘front line’ either in a shop, restaurant or venue.

For more information about the role including details of how to apply please download the documents below.

This is an urgent appointment. Applications will be assessed and reviewed on a rolling basis.

Story Guides

Salary: £19,305-£19,950 pro rata
Contract: Variable/zero hours part-time contracts available
Hours: Variable/zero hours. Weekend, Bank Holiday and evening working will be required as part of a shared rota

We are looking for passionate and engaging people to facilitate and encourage imaginative play in our exhibition spaces, to host birthday parties and to help reset Museum spaces and tidy up our Galleries on a daily basis to ensure that our visitors have the best possible experience.

You'll play a leading role in helping engage visitors of all ages with stories, for example by reading aloud from a book, leading trails, playing with interactive displays and supporting creative learning sessions with pre-school and primary aged school classes and community groups.

We are recruiting Story Guides with a range of abilities and will provide training and career progression for successful applicants who currently do not meet the highest skillset.

For more information about the role including details of how to apply please download the documents below.

Deadline for completed applications: 10am, Tuesday 31 May 2022

Interviews: Friday 10 June 2022

Apprenticeship - Level 3 Customer Service (Specialist)

Salary: £12,792 per year or part year (pro rata) or National Minimum Wage as appropriate
Contract: Apprenticeship contract for 15 months (dependent on assessment period)
Hours: 5 days a week except when you have a study day (equivalent of 20% of a working week). Saturdays & Sundays, based on a shift pattern.

Do you like meeting new people? Do you like stories? Are you full of enthusiasm and ideas?

We are looking for someone with a friendly outgoing personality and a sense of humour who has a passion for making sure that other people have a really enjoyable experience. You’ll be working as part of our team in the Museum with our visitors as well as in the Ticket Office & Shop and the Café. Work will range from challenging to menial but no two days will be the same – they often involve cake. And if there’s part of the Museum or a project that particularly interests you then we’ll give the opportunity to learn more.

Applicants will spend 20% of their time in off-the-job training provided by Fareport Training Organisation (UK PRN 100002407) and will gain a Level 3 Customer Service Specialist qualification if they pass the End Point Assessment.

For further information, including the full job description and application form, please download the recruitment pack below.

Closing date: 10am, Monday 23 May 2022