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Safeguarding Policy


The Story Museum welcomes visitors of all ages and abilities. The museum has a responsibility to ensure a safe and healthy environment for all users of our building and site be they trustees, staff, volunteers, visitors, contractors or tenants, regardless of age or physical ability. The museum is part of the Happy Museum project and is committed to supporting staff and visitor well-being.

This policy is written to ensure that all children, young people and young adults are guaranteed appropriate and safe treatment in all circumstances in the museum. While it is aimed specifically to protect children from abuse, it should be considered to encompass a wide meaning of health and safety.

Child abuse is any action by another person – adult or child – that causes significant harm and encompasses the following: domestic abuse, sexual abuse, neglect, online abuse, physical abuse, emotional abuse, child sexual exploitation, female genital mutilation, bullying and cyberbullying, child trafficking, grooming and harmful sexual behaviour.

All trustees, staff and volunteers are responsible for supporting this policy. The protection provided to children under the age of 18 by this policy will also be provided to vulnerable adults (as defined by “Who Decides?” consultation issued by the Lord Chancellor’s Dept in 1997).


Our objective is to:

  • Provide an environment which is safe and welcoming for children, young adults and vulnerable adults and which protects them from all forms of harm.
  • Make sure that all trustees, staff and volunteers are aware of the need to protect children, young adults and vulnerable adults and know how to reduce the risks to them
  • Respect the rights of all children, young adults and vulnerable adults.
  • Provide procedures and guidance for all trustees, staff and volunteers for their own protection and to ensure the protection of children, young adults and vulnerable adults while at the museum or while taking part in museum-led activities off-site.


The Story Museum and everyone who works for it is committed to safeguard children, young adults and vulnerable adults by:

  • Providing effective management for trustees, staff and volunteers through supervision, support and training.
  • Ensuring that all trustees, staff and volunteers are aware of, and follow, the museum’s written procedures and Code of Behaviour & Practice to set a culture of good practice.
  • Adopting safeguarding procedures for all trustees, staff and volunteers which minimise any opportunity for abuse and establish appropriate treatment of children and young vulnerable adults.
  • Ensuring all members of the trustee board, staff and the volunteer team understand they have a duty to report concerns of abuse and know the procedures for doing so via the Reporting Disclosures procedures or Whistleblowing.
  • Sharing information about the principles of safeguarding and good practice with trustees, staff, volunteers and visitors and ensuring any accompanying adults (parents, carers, school teachers etc.) are aware of their own responsibilities in relation to safeguarding.
  • Sharing information about concerns with agencies who need to know, and involving parents/carers as appropriate.
  • Following robust procedures for the recruitment and selection of trustees, staff and volunteers and ensuring individuals who are working with children, young adults and vulnerable adults in a ‘regulated activity’ have the appropriate DBS checks. Please refer to the Safe Recruitment Policy.
  • Informing staff that not adhering to the policy and guidelines will lead to formal disciplinary action.
  • Publicising our guidelines in our visitor information documentation.
  • Developing and following a Safeguarding Action Plan and reviewing our policy and practice at regular intervals.
  • The Designated Safeguarding Officer (DSO) is Sarah Fussell, Head of Operations. All questions and referrals should be made via the DSO.


The Story Museum reserves the right to amend policies and procedures without prior notice to reflect changes in legislation or significant changes in operational strategy. All Safeguarding Policies will be reviewed annually.

Reviewed: June 2019